Privacy Policy

At Wellbeens, a leading Chinese printing manufacturer based in Guangdong Province, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website (www.wellbeens.com), request free samples, obtain quotes, or engage with our printing services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide high-quality book printing services, competitive pricing, and personalized support to our B2B clients across over 50 countries. The types of information we may collect include:

Personal Information: Name, company name, email address, phone number, and mailing address provided when you request a quote, order free samples, or contact us.
Business Information: Details about your company or project, such as printing specifications, order details, or payment information, to fulfill your requests.
Website Usage Data: Information collected via cookies and similar technologies, including IP address, browser type, device information, and pages visited, to improve our website and services.
Communication Data: Correspondence via email, phone, or forms, including inquiries about our services or participation in industry events like the London Book Fair.

2. How We Use Your Information

We use your information to deliver exceptional printing solutions and enhance your experience with Wellbeens. Specifically, we use your data to:

Process and fulfill orders, including printing hardcover books, paperbacks, textbooks, and other materials.
Provide free samples and tailored quotes based on your project requirements.
Communicate with you about your orders, inquiries, or industry events we attend in Europe and the USA.
Improve our website functionality and user experience through analytics.
Send marketing communications (with your consent) about our services, promotions, or updates.
Comply with legal obligations and protect our business interests.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. These include:

Essential Cookies: Necessary for website functionality, such as navigating pages or submitting forms.
Analytics Cookies: Help us understand how visitors use our site, allowing us to optimize content and services.
Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (with your consent).

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Service Providers: Trusted third parties, such as logistics companies or payment processors, to fulfill orders and deliver products globally.
Business Partners: For collaborative projects, such as industry events or joint promotions, with your consent.
Legal Authorities: When required by law or to protect our rights, such as complying with international data protection regulations.

All third parties are required to protect your data and use it only for the purposes we specify.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your information, including:

Encryption of sensitive data during transmission and storage.
Restricted access to personal information, limited to authorized personnel only.
Regular security audits of our systems and processes.

Despite our efforts, no system is completely secure. In the unlikely event of a data breach, we will notify affected users promptly and take appropriate action.

6. International Data Transfers

As a Chinese company serving clients in over 50 countries, we may transfer your data to our facilities in China or other regions for processing. We ensure compliance with international data protection laws, such as GDPR and CCPA, using safeguards like standard contractual clauses to protect your data during transfers.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
Restriction: Request restrictions on how we process your data.

To exercise these rights, contact us at [insert contact email]. We will respond within the timeframes required by applicable laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, and legal compliance. For example, we may retain order details for up to 7 years to comply with tax and accounting regulations. After this period, data is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party sites, such as industry partners or payment processors. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing personal information.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Wellbeens
Guangdong Province, China